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Technologies & Expertise

💻 Core IT Expertise

Infrastructure Operations & System Administration
Cloud Services Management (Azure)
Technical Support (Tier 2 & 3) & Troubleshooting
Professional Services & Post-Migration Support
Robotic Process Automation (RPA) for Business Processes

☁️ Cloud & Virtualization

Microsoft Azure (VMs, VNETs, NSGs, Firewalls, Load Balancers)
Azure Identity & Governance (Entra ID, RBAC, Conditional Access)
Microsoft Defender for Cloud Security and Threat Protection
VMware
Cloud Migration: RightFax to Azure Infrastructure

🔐 Security & Access Management

Active Directory, Microsoft Entra ID
Multi-Factor Authentication, Conditional Access Policies
Threat Detection & Remediation (Microsoft Defender for Cloud)
Security Patching (vulnerabilities & bug fixes)
Compliance: HIPAA, PCI-DSS, and Patient Data Protection
SOC 2 Compliance Support & Security Hardening

📑 ITIL & IT Service Management

ITIL Framework
Incident Management
Change Management
Service Level Management (SLAs, OLA)
ITSM / Ticket Escalation Processes (Support Levels, SLAs)
Knowledge Management (Internal Wikis, Help Centers)

🛠️ Tools & Platforms

RightFax SME (Install, Upgrade & Migrate, SIP Configuration, Fax Routing)
DocuShare, ABBYY, Primo RPA
ServiceNow, Zendesk, NetSuite
Postman, Visual Studio Code, GitHub, Notepad++
Event Viewer, SSMS (SQL Server), Wireshark
AD Integration, Migration & Sync Tools

💬 Communication & Collaboration

Client Demos & Stakeholder Training (RightFax, RPA)
Technical Documentation & Knowledge Base Creation
Remote Support via Microsoft Teams & Zoom
Cross-functional Team Collaboration (Project Management, IT Support)
Customer Relationship Management (CRM) Systems
Clear, Concise Technical & Non-Technical Communication (Presentations, Reports, Email)

📊 Monitoring, Reporting & Automation

Azure Security Score Monitoring & Optimization
RightFax Usage Analytics, Reporting & Alerting
Workflow Automation with Primo RPA
Monitoring & Alerting Tools (Microsoft Defender for Cloud)
Backup & Disaster Recovery (e.g., Azure Backup)
Service Health Checks & Functionality Testing (Morning, Evening, Night)

🧠 Additional Technical Skills

Application Logs Review & Error Diagnosis (Application logs, System Logs, Event Viewer)
Network Troubleshooting Tools (Wireshark, Ping, Traceroute)
Python (Regex for Log Parsing & Automation)
HTML, CSS – Web Presentation Layer Fundamentals
SQL – Basic Query Writing & Debugging Access Issues
Linux CLI & Server Configuration Fundamentals